So I'm interested like on the topic here, Where do you see that you draw parallels from your past experience and now in your current work, like what are some of the things that you've from your previous experience have found super valuable. but coming from a background in HR, like a lot of your work and people ops as well is around employee retention. So I'm interested to talk through some of that then as well as obviously the show itself, churn FM, we focus on customer retention. So that was my aha moment was realizing that there's a lot of different challenges that you can address, and really being able to dig into each one of those at a strategic level.Īndrew Michael: Cool. And you can also make an impact on people's direct lives in that way as well. When you are in an in house HR, associate or generalist, or, even working in a broader level, when you move into a consultative role, You have the ability to work very strategically with a really wide set of companies and you see the breadth of companies and you see the breadth of challenges that really come along with those companies.Īnd so your skills kind of skyrocket in terms of what you have your hands on and in. It happened when I was already in the consultative role where, I realized, wow, I've been working kind of one-on-one with employees and you get that depth of connection. was there a moment where you had this realization? If I was working in kind of a more broad, consultative role, which of course customer success really lends itself well to The transition really came from moving from an HR in-house role to more of a consulting style, HR role to HR technology and customer success and, and lending my skills to a broader set of companies and a broader set of employees making a broader impact.Īndrew Michael: And was any sort of specific moment in time, like you just remember and you created, this is something I need to be doing. And what I gradually realized that during kind of a switch in my career is that I can make a bigger impact on a larger amount of a large amount of companies, and also a large amount of employees. So you have a direct impact on their lives. When in-house role such as HR, you affect employees in one company.
there was, it happened naturally, but really when you come from. So my first question for you Shanta is what drove you to make the switch from HR to customer success? Was there a particular turning point? Shanta started out a career in human resources.
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Prior to SupplyShift, Shanta held several roles in customer success from being a customer success team of one in a startup to an account service operation partner at a company of over 3000 plus employees.īefore making a move into customer success though. Shanta is theĪndrew Michael: and end to end supply chain management platform.
Thanks so much for having me.Īndrew Michael: It's a pleasure for the listeners.
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